Intradyn Offers Customer Support You Can Count On
When selecting an archiving solution, it’s imperative that you take support into account. After all, your email archiver is an essential tool within your business’s arsenal, one you can hardly afford to be without. Should something go wrong — say, you encounter a system error, or a failure occurs — it’s vital that you have a team of experts there to support you until the problem is completely resolved. In the end, your archiving solution provider should be a trusted partner, one that will have your back, no matter what.
Here at Intradyn, we’re committed to delivering exceptional service and support for each and every one of our customers. To learn more about our company’s support structure, keep reading.
A Dedicated Knowledge Base
From installation guides and configuration manuals to feature tutorials and disaster recovery documentation, our dedicated knowledge base includes a full library of support content for users who prefer self-service. We’re also constantly updating our support site to reflect changes to our core product, new features and functionalities, and frequently asked questions, so you always have access to the most up-to-date information.
In need of a quick fix? Our on-site chat functionality lets you talk to a live agent in real time without ever having to pick up the phone or send an email. Fast, easy, and convenient, our live chat helps you get the answers you need, without the wait.
Phone & Email Support
Here at Intradyn, we recognize that it sometimes helps to hear a friendly voice on the other end of the line. That’s why our call center is manned by a team of live agents and support technicians who are ready to answer any questions you might have or help you find solutions to your most pressing problems. Whether you’re experiencing login issues or need help configuring a component within our email, text/SMS, or social media archiving solutions, there’s no request too big or too small.
“[Intradyn’s] tech support has been really good,” said one client, the server and database administrator of an independent government agency, adding that he’s never had to wait for more than an hour or two for a return call. “Having that kind of support makes my job easier.
If email’s more your speed, we’ve got you covered. Feel free to contact our email support address at any time, day or night. We promise rapid response times so you’re never stuck waiting for an answer.
In addition to our customer support offerings, we also provide round-the-clock system monitoring to proactively prevent software, hardware, and network connectivity issues. Experience less unexpected downtime, fewer business disruptions, increased productivity, and better security to give you the peace of mind you deserve.
Find out why Intradyn customers rave about our support team — contact us today for more information.