Archiving Operating System (AOS) 7.4 Release Notes

Most Anticipated Feature of AOS 7.4

The Problem: Compliance vs. Privacy
For organizations that archive text messages — a requirement across regulated industries including financial services, healthcare, government, and law — the standard approach has always been straightforward: archive everything. But as mobile communication has become deeply personal, that blanket approach is creating a growing ethical and legal tension that compliance teams can no longer ignore.

When a company issues a mobile device or enables a text message archiving solution, every message sent or received through that device is captured — including personal texts to a spouse, messages to children, and conversations with family members. The employee is a professional at work, but also a parent, a partner, a person. And the archiving system has historically made no distinction.

The Human Reality
Imagine an employee texting their child between client calls. Or a quick exchange between spouses coordinating pickup times. These are not business records. They are personal moments — private, protected, and entirely irrelevant to any compliance obligation.

Yet under a blanket archiving policy, these messages enter the corporate archive alongside every client communication and business transaction. Supervisors, compliance officers, or legal teams reviewing archived communications may encounter them. The privacy implications are serious — and the impact on employee trust can be significant.

Children’s privacy rights add another dimension entirely. When a parent’s device is subject to corporate archiving, messages from minors — conversations that parents reasonably expect to remain private — may be swept into a corporate recordkeeping system. This raises both ethical concerns and potential legal exposure for employers.

For organizations in industries where employee engagement and trust are critical, this is not an abstract issue. It is a real workforce concern that can affect morale, recruitment, and an employer’s reputation as a responsible steward of personal data.

The Solution: Granular Phone Number Exclusions

AOS 7.4 introduces the ability to exclude specific phone numbers from archiving — giving organizations precise control over which communications are stored. This feature allows compliance administrators to maintain full, legally defensible archives of all business-related text messages while honoring the privacy of personal communications.

The feature supports two distinct levels of exclusion, offering flexibility for different organizational needs:

Why This Matters: Practical Use Cases
The phone number exclusion feature addresses real scenarios that compliance teams, HR departments, and employees face every day:

• Family Communications — An employee can have their spouse’s or children’s numbers excluded from the archive, ensuring those personal conversations remain entirely private.
• Automated and Spam Messages — Exclude automated delivery notifications, promotional texts, or other noise that adds no compliance value and clutters the archive.
• Selective Personal Contact Management — For employees with close personal contacts who occasionally reach out on a work device, exclusions ensure professional and personal boundaries are respected.
• Storage Efficiency — Fewer irrelevant messages in the archive reduces storage costs and makes compliance searches faster and more meaningful.

A Step Forward for Responsible Compliance
The introduction of phone number exclusions reflects Intradyn’s belief that compliance and privacy are not opposing values — they are complementary ones. A well-designed archiving solution should make it easier for organizations to do the right thing on both fronts.

With AOS 7.4, organizations no longer have to choose between maintaining regulatory compliance and respecting the personal lives of their employees. The two can coexist — thoughtfully, transparently, and with the right tools in place.

Managing SSL certificates has historically been one of the more technically demanding aspects of running the Intradyn Archiver. In AOS 7.4, we have completely rewritten the SSL certificate workflow from the ground up to make the process cleaner, more intuitive, and significantly more robust.

The redesigned interface guides administrators through certificate setup and renewal with greater clarity, reducing the likelihood of misconfiguration and minimizing disruption to archiving operations. Whether you are installing a new certificate, updating an expiring one, or managing certificates across multiple environments, the new workflow provides a more streamlined experience at every step.

Clear, accessible documentation is an essential part of any enterprise software experience. In AOS 7.4, the in-product help pages have been fully redesigned with a refreshed look and feel that makes it easier for administrators and users to find the guidance they need, when they need it.

The updated help pages feature improved navigation, more consistent formatting, and a visual design that aligns with the broader AOS interface. Whether you are onboarding a new team member or troubleshooting an unfamiliar setting, the redesigned help experience is designed to reduce friction and support confident use of the platform.

AOS 7.4 introduces an improved way for Intradyn support teams to connect to your environment when you need assistance. The new method is more reliable and consistent, helping ensure that support sessions go smoothly and issues get resolved faster.

For administrators who have experienced interrupted or unreliable support sessions in the past, this improvement makes a meaningful difference. When you need help, the connection just works — letting our team focus on solving your issue rather than troubleshooting access.

AOS 7.4 is available now for all Intradyn customers. Before upgrading, we recommend reviewing the following:

• Review your current SSL certificate configuration to take full advantage of the redesigned workflow.
• If you use text message archiving, coordinate with your administrator to identify phone numbers appropriate for global or contact-specific exclusion.
• No configuration changes are required for the help page updates or tunnel server improvements — these are available immediately upon upgrade.
• As always, we recommend scheduling upgrades during a low-activity window and ensuring your remote backup is current before proceeding.

If you have questions about the upgrade process, our support team is ready to assist.

AOS 7.4 is an important step forward — but it is not the final one. Intradyn continues to invest in expanding phone number exclusion capabilities to additional platform partners, enhancing compliance intelligence across all archiving channels, and building tools that reflect the realities of how people communicate today.

We remain committed to delivering solutions that are not just compliant, but thoughtful — designed to protect both the organization and the individuals within it.

Thank you for being an Intradyn customer. Your trust in our platform is something we take seriously, and every release is an expression of that commitment.

Whether you want to learn more about AOS 7.4, explore how phone number exclusions could work in your organization, or simply need help with your existing deployment, our team is here for you.